05 May

Setting expectations for your team

Working from home may be a new concept for some of your team so you need to make sure that you set out and communicate clear guidelines around your expectations – working hours, communication, reporting etc

  • If they have contact with clients/customers, set out your expectations in terms of availability, response times and service levels.
  • Ensure they don’t feel isolated with regular communication – check-in on their workload, priorities, are they facing any challenges?
  • Do they have the correct hardware, software and security set-up so that they can do their job effectively?
  • Select your chosen communication tools and make sure that the team are comfortable in using them – WhatsApp, Slack, MS teams, Zoom, messenger
  • Use online tools like Trello or Asana to agree to do lists and priorities
  • Review the arrangements regularly, are they still working for the team? Make adjustments where necessary.

Surviving working from home

  • Don’t sit in your pyjamas all day! Get dressed as you would for work and follow your normal routine
  • Create your work-space – you may have a home office but if not then the kitchen table is a good option, but not the sofa! Where possible ensure your chair, desk and laptop are in a good position to avoid any posture related problems
  • If your family are at home with you, set guidelines for them, let them know that you are working and can’t be disturbed with any homebased tasks
  • Try to minimise distractions – it’s not an opportunity to get the housework done or put the washing on! You’re at work
  • Have a plan – what’s your to do list for the day, time block for tasks and be strict with yourself. There are some great task management tools that you can use – Trello, Asana, Toggle
  • Challenge all non-urgent tasks – phone calls, emails, social media, don’t let them disrupt your day
  • Communicate and check in regularly with the office – Whatsapp, chat, MS teams, Slack etc
  • Is your Wifi connection strong enough to now deal with you working from home?
  • Use virtual meeting software like Zoom with both your colleagues and clients – by turning off your camera you can improve bandwidth and always ensure that meetings are recorded
  • Use earphones to remove external noise or indicate to the kids/ others that you are on the phone
  • Keep up your energy levels and motivation – set time aside for going for a run or to the gym to clear your head.
  • Make sure you take a lunch break – we need food and drink to keep our body and mind performing
  • Avoid total isolation, look after your mental well-being – go out if you can and have social interaction, chat to your colleagues/ friends and have a virtual cuppa

Are you are struggling to get focussed and are finding yourself busy but not achieving anything? If so, it’s time to take action.

Gary King, ABM Director & Regional Head for the North 

Access our tool here to get started: tendo-uk.com/productive

First published 20th April 2020

Republished by kind permission of the Association of Business Mentors

* The email will not be published on the website.