Terms of Supply of Goods (B2C)

This template outlines the Online Terms for the Supply of Goods (B2C) and serves as a comprehensive guide for consumers purchasing products from a website. It details the rights and obligations of both the company and the consumer, ensuring transparency and fairness in all transactions. Key sections include information on placing orders, product availability, pricing, payment methods, delivery options, and the process for making changes to orders. It also highlights important consumer protection rights, such as the right to cancel orders within 14 days, the handling of faulty products, and the conditions for refunds. Additionally, the template addresses the company's liability, privacy policy, and the procedure for handling complaints. By agreeing to these terms, consumers can make informed decisions and understand the protections in place, fostering a trustworthy and reliable shopping experience.

This is a template for the online sale and supply of products to consumers and the following is a brief summary of some of its key contents:

1. About Us: Provides the company's legal name, trading name, registration number, registered office, and VAT number.
2. Contact Information: Details on how to contact the company via email or phone.
3. Terms: Definitions of 'we', 'us', 'our', 'you', and 'your'; changes to terms; importance of saving a copy; website terms of use.
4. Orders: Instructions to check orders before submission; acknowledgment email; order acceptance and contract formation; reasons for order rejection.
5. Availability: Orders are subject to product availability; notification and refund if products become unavailable.
6. Order Changes: Contact the company to make changes to an order.
7. Product Descriptions: Accuracy of product descriptions, images, colors, weights, sizes, and measurements.
8. Use Restrictions: Products are for domestic and personal use only, not for commercial purposes.
9. Prices: Pricing details, including VAT and delivery charges; handling pricing errors.
10. Payment: Accepted payment methods; payment authorization and timing.
11. Delivery Dates and Costs: Delivery options, costs, and areas not served; delivery timelines and delays.
12. Delivery: Delivery address, handling unsuccessful deliveries, risk and ownership transfer.
13. Right to Cancel: 14-day cancellation period; process for canceling and returning products; conditions for returns.
14. Faulty Products: Legal duty to supply conforming products; rights for faulty products within specific timeframes.
15. Events Beyond Control: No liability for failure to comply due to uncontrollable circumstances.
16. Responsibility to You: Liability for foreseeable loss or damage; exclusions and limitations of liability.
17. Your Information: Handling of personal information in line with the Privacy Policy.
18. No Third Party Rights: Only the company and the customer can enforce the terms.
19. Transfer of Rights: Company’s right to transfer terms; customer’s restriction on transferring rights.
20. Complaints: Process for handling complaints; availability of a Complaint Handling Policy; use of ADR.
21. Governing Law and Jurisdiction: Laws of England and Wales apply; non-exclusive jurisdiction of courts.
22. Acknowledgment Email: Sent after order placement, not an acceptance of the order.
23. Shipping Confirmation Email: Sent when the order is dispatched, forming a legally binding contract.
24. Refunds: Process and timeline for issuing refunds for cancellations and faulty products.
25. Customer Responsibility: Ensuring correct information for bespoke products; handling products during returns. 

All documents on this website are supplied subject to our Terms of Sale 

Publisher’s Notice:

Note: This publication does not necessarily deal with every important topic, nor cover every aspect of the topics with which it deals. Templates do not include or provide legal or other advice to users. They are designed to provide a head-start to the development of a commercial agreement and are not the finished article. They require careful reading, analysis and customisation in order to meet the particular needs of the parties to the document. 

All templates and other documents downloaded from this website are subject to our Terms of Sale. 

Any enquiries about this document can be directed to info@contracts-direct.com.

Publisher: Atkins-Shield Ltd: Company No. 11638521 
Registered Office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

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